Privacy Policy

To Provide Services

We collect and use the following personal information to provide our housing disrepair claim services:

• Names and contact details: To communicate with you about your claim
• Addresses: To verify your tenancy and property details
• Date of birth: For identity verification purposes
• Details of debts and other finances: To assess your eligibility for our services

Additional Information

In some cases, we may also collect sensitive personal data:

• Health information: When relevant to your housing disrepair claim, as certain conditions may be exacerbated by poor housing conditions

For Service Updates or Marketing

We may use your information for service updates or marketing purposes, with your consent:

• Names and contact details: To send information about our services and special offers

To Provide Services

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent: When you explicitly agree to our processing of your personal data for specific purposes

For Marketing

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent: We will only send marketing communications when you have given us clear consent to do so

Third Parties

We may receive personal information from various third-party sources:

• Lead Generation companies: Companies that refer potential clients to us
• TPS Verified Data: Data that has been checked against the Telephone Preference Service to ensure compliance

Claims Management

To process your claim effectively, we may share your information with:

• Claims Management Companies (CMC): Partner organizations that assist with claim processing
• Our panel of solicitors: Legal professionals who handle claims on your behalf

Other Parties

We may also share information with:

• Professional or legal advisors: Accountants, lawyers, or other professionals who provide services to us
• Organisations we're legally obliged to share with: Government agencies, regulatory bodies, or courts when required by law

Right of Access

You have the right to ask us for copies of your personal data.

Right to Rectification

You have the right to ask us to rectify inaccurate or incomplete information.

Right to Erasure

You have the right to ask us to erase your personal data in certain circumstances.

Right to Restriction

You have the right to ask us to restrict processing of your data.

Right to Object

You have the right to object to processing in certain circumstances.

Right to Data Portability

You have the right to ask that we transfer your data to another organization.

Right to Withdraw Consent

When we use consent as our lawful basis, you have the right to withdraw your consent at any time.